NEW CONNECTION - -> OMC/NIC DEDUP RELATED ISSUE

It has been observed that many distributors have been raising tickets around OMC and NIC Pending status.

Please ensure all distributors are aware of below points to remember before creating any tickets around the same:

 

1. OMC Dedup should happen within 3 hours at maximum. Please wait for sometime for the Dedup to clear on its own before raising a ticket.

 

In case there is a technical error, go to Relationship -> Dedup Response.

 

• If the Status Reason Code is Technical Error, you can re-trigger by clicking on "OMC Dedup" button
• If Status Reason Code is Invalid Input, check which entity(Ration Card, Aadhaar etc)  is invalid. Correct the required entity and wait for sometime. Re-trigger by clicking on "OMC Dedup" button

2. Please make sure all mandatory fields(Scheme Type, Scheme sub-type, Delivery Type, Products and Service Area) are filled before clicking on OMC Dedup button

• For PMUY KYC AADHAR BLOCKING Please choose Scheme "Central Govt. Scheme" and Scheme Type "Ujjwala Extended"

 

 

3. In case NIC Dedup status is pending after doing Ctrl+S, please wait for sometime and then retrigger a NIC Dedup request by pressing Ctrl+S. This should trigger a NIC Dedup request and change status to Awaited. NIC Dedup will be initiated only when the status is Awaited.

 

NIC Dedup should take upto 3 days to clear. Please wait for 3 working days before raising any issues around NIC Dedup.

PMUY KYC AADHAR BLOCKING 

👉A sample video is posted here 👇

• You can add AADHAR and Ration Card Details of the candidate.
• Add AADHAR of at least one family member. 

NB : All distributor staff to check with new IVRS booking number i.e. 7995455555  whether distributorship name is prompting or not. Same can be commented if any problem on this same. Please don't publicize this number. Its for TESTING PURPOSE only.

Thank you🙏